Wednesday, April 04, 2007

Enterprise Mashup of the Day, Voxeo Style

I had the immense pleasure of meeting the Voxeo team today - truly customer focused, truly cool people. I love to meet companies like this, because their commitment to the customer and to each other is inspirational. I also love to meet companies like Voxeo because they are finding business success by applying technology to solve their customer's problems. They told me a story of a customer that I wanted to pass on to you.

A big problem in the retail and fast food worlds is employee turnover. It's not only a problem because it's difficult to instill quality in employees that only stay for a week, but it takes a lot of time to interview them by the hiring manager. The solution? Tell new hires to dial into a service that will pre-screen them prior to asking them in for an interview. You can gather personal information such as name, telephone number, etc. to do background checks. You can ask a series of questions to establish skills, education, personality types, etc. The results may be saved in a back-end database, where your hiring manager can give the high scoring applicants a quick call.

The benefit to the enterprise? They can do a more consistent job at qualifying applicants. The hiring manager spends less time speaking to felons and more time training the existing employees. Over time, you can tweak the questions to make better hiring decisions based on previous experience. It's faster and costs less.

The benefit to prospective applicant? You can automate the "Dear John" process, and make it faster for everyone.

The future rocks too. Imagine the library of expert quizzes you can have. For instance, you are looking for an IT guy that knows Microsoft Exchange, but as the hiring manager, you don't. Simply give him the number of the quiz to take, and see how he does against the average.

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